Our champagnes are personally selected by ourselves, and by the oenologists we work with. The wine makers we work with are located directly in the vineyards of the Champagne area in France, optimizing their awareness of what is noteworthy year after year.
Our champagnes are stored in ideal conditions in our warehouse in Singapore or directly in the grower’s cellars. They arrive in Asia by boxes and are left in their original cases so as to manipulate the wine to the minimum and leave it to rest and age in our warehouse.
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Our customers typically choose to pay online by direct bank transfer or PayNow and with one of the common credit cards such as Visa, MasterCard, American Express for our scheduled events. We are a cashless company.
You can place an order without creating an account, however we strongly recommend to create one with SimplyChampagne. Your account details and order history will be available each time you log into your account. The account history will save you time and assist you when you place a new order.
Orders are charged when you receive your invoice. Whether you choose to use the direct bank transfer payment option or PayNow, payment is due upon reception of your invoice. Your order cannot be held without payment and within the payment conditions mentioned here. Orders are processed and dispatched upon receipt of payment in our accounts.
In the unlikely event that you receive a broken bottle, just let us know and we will happily replace it.
Orders can be returned at the customer’s expense.
When we prepare orders, this part of our process is very carefully managed. However, in the unlikely event that your order is missing a bottle or includes the wrong champagne, do let us know through our contact form or by simply calling us, and we will process your claim as soon as possible.
We currently deliver to Singapore.
Pick up is available after payment within 24 hours of placing your order and from when pick up time has been arranged with SimplyChampagne. Online orders, can be delivered within five days of placing the order at the latest.
If your order needs to be rushed for any reason, we will endeavour to get your champagne order to you to the best of our abilities. This will come with an extra cost for same day delivery due to the transporter partner we use.
Your champagne can be kept in our warehouse for up to 5 days before it is picked up.
In case you live in a building with a concierge service, your order will be left with the concierge. If you have no concierge service or live in a house, our transporter or SimplyChampagne will call to arrange for an alternative time. It is key to have a mobile number for the transporter to reach you at time of delivery so that an alternate delivery handover person or time can be found promptly.
Anyone can pick up your order, as long as they have an electronic confirmation of your order with them. If payment is due upon pick up, then the person picking up your order should have the amount due with them to settle the order.
Our flat charge delivery rate of S$20 covers transportation of orders of up to a value of S$350 to your specified delivery address. Any order above S$350 are delivered free of charge.